Retail

The retail sector has evolved rapidly in recent years, heralding a shift towards more holistic experiences in which the transaction is often secondary. Our hospitality and leisure expertise naturally informs our work in retail, underlining our belief that good customer experience comes from a combination of environment, operations and service. We have applied this approach in a wide variety of contexts, from local shops selling farmers’ produce to globally recognised brands including Fortnum and Mason. Our retail work has extended to the reimagining of London’s two preeminent public markets, Old Spitalfields Market and Borough Market.

Borough Market

Integrating infrastructure at an historic London market

Fortnum & Mason

Elevating a luxury retail experience

Old Spitalfields Market

Trading much-neglected for most-visited

“It's the overall achievement of managing to drive a 400m-long new railway viaduct, vital to the Thameslink route, right through the heart of a much-loved historic market without killing it [that matters].”

RIBA Journal

“We are delighted with the outcome of the project, which was completed on time and within budget. The refurbishment has been universally acclaimed, and even our longest-standing customers are delighted with the design.”

Beverley Aspinall, Managing Director , Fortnum & Mason